Agentic AI in logistics uses AI agents to carry out specific tasks within operational workflows, drawing on the information and context of the job. CargoWise provides a foundation for this through its connected workflows, operational data and global trade network. Its AI capabilities already help teams process documents, research products, assess compliance risk and request missing information, reducing manual preparation while operators review findings and manage the work.

AI models are increasingly accessible to everyone. The advantage is not the model, but what the model can understand and act on. CargoWise AI runs on WiseTech Global's many-to-many network, connecting logistics providers, carriers, customs authorities, terminals, warehouses, shippers and more. That data is permissioned, governed and embedded in the systems where logistics work is executed, so CargoWise AI works with real operational context rather than generic information supplied through a prompt. Every new connection adds context, which means CargoWise AI gets stronger as the network grows.

That matters because effective logistics automation depends on understanding the relationship between the goods, documents, parties and requirements behind each shipment. CargoWise AI applies that context within the workflows where work is performed, connecting intelligence to action across operations, customs, compliance and finance. Businesses gain a foundation for expanding AI across their operation, with capabilities built around the same jobs, data and processes.

CargoWise customers already have AI agents working across the information-heavy steps between receiving a job and being ready to act. Available agents include Product Research Agent, Document Management Portal, Invoice Processing Portal, ComplianceWise, Classification Assistant, Smart Auto Request Agent and ACE.

These capabilities address some of the most labor-intensive work in logistics: extracting invoice data, researching unfamiliar goods, evaluating tariff classifications, assessing compliance risk, reconciling supplier invoices and requesting missing information. Together, they reduce the preparation and administration surrounding each job, helping teams spend more time resolving exceptions and serving customers.

CargoWise is building a network of agents that operate across the same workflow, rather than a suite of standalone tools. For example, Product Research Agent reaches a gap it cannot resolve confidently, Smart Auto Request Agent identifies the right person, requests the missing information, validates what comes back and returns it directly to the job, so classification, compliance and the wider workflow can continue.

This connection reduces the coordination work operators would otherwise perform: identifying the gap, contacting the responsible party, tracking the reply and bringing it back into the process. As CargoWise expands agent coordination, more of that work can move forward with less manual intervention.

CargoWise AI reduces the hours freight forwarders spend keying invoice data, searching for product specifications, researching tariff codes and chasing missing information to prepare customs declarations. Built directly into the customs workflow, CargoWise AI helps turn shipment documents and product details into structured data, researched recommendations and compliance insights for forwarders and brokers to review.

This reduces the time teams spend rekeying invoice lines, searching for specifications, researching tariff codes and chasing information needed to complete a declaration. Brokers receive better-prepared information to review, helping them resolve issues before lodgment, handle more declarations and concentrate their expertise on complex classifications and compliance decisions.

CargoWise combines AI with the depth and breadth of a proven end-to-end logistics platform: decades of industry expertise, global customs knowledge, connected trade networks and the operational context behind every shipment. That combination gives CargoWise AI a practical advantage. It can interpret information in the context of the job and put the results to work across forwarding, customs, compliance, finance and more.

For your business, the value extends beyond individual tasks. Reducing the work required to process each shipment creates capacity to take on more customers, respond faster and protect margins as volumes grow. And as CargoWise’s AI capabilities expand, they build on the same platform, data and workflows your operation already uses.