For companies
CargoWise Certification helps ensure your teams are using the system correctly and consistently. When staff understand best‑practice ways of working, operations run more smoothly, errors reduce, and productivity increases across your business. It also strengthens your internal capability, enabling you to support growth and system changes with confidence.
CargoWise Certifications give new starters a structured and reliable way to learn the system from day one. By completing the certifications, new employees quickly build a solid understanding of key processes and functionality. This shortens onboarding time, reduces training gaps, and helps them become productive sooner.
Users can get started right away at https://wisetechacademy.com/explore/certifications/, beginning with the first level of certification, CargoWise Certified Operator. Because everything is selfpaced, staff can progress at a time that suits their workload and learning style. Your staff can log in to WiseTech Academy with single sign-on via CargoWise or My Account, using their CargoWise credentials.
For users
Re-certification
It’s easy to recertify. You will receive an email notification three months before the expiry date of your certification with details and a link to the recertification exam. If you do not re-certify before your certification expires, you will lose your certification and will need to sit all exams from the beginning.
You do not need to recertify as a CCO if you are certified to a higher level (CCS or CCP). Recertification is only required when your highest certification level is due to expire.
Your highest level certificate may not be due to expire within the next 3 months. Please check the expiry date of the highest level of your certification. If it is due to expire within 3 months and you have not received a link to your recertification exam, please raise an eRequest with Product: ENT, Criticality: CR9, Service: RPT.
Exam questions
Yes. Some exams appear more than once within multiple competencies. Once an exam is completed under one competency, you will be credited for this exam across all competencies.
Yes. You can re-sit all exams after 4 hours and may do so as many times as you require.
Only your latest exam results will show, regardless of whether you have previously passed or not.
You will need to complete the Generic Customs exam and all exams for your country. If there are no exams for your country, then you only need to complete the Generic Customs exam and the Schedules, Orders, and Transport Bookings exams.
Other
To have your certification or previous results moved to your new employer and email address, please raise an eRequest with Product: ENT, Criticality: CR9, Service: RPT.
To have your certification or previous results moved to your new employer and email address, please raise an eRequest with Product: ENT, Criticality: CR9, Service: RPT.
Please notify the Systems Administrator within your company to update your details within CargoWise.
To reset My Account credentials, please reset your password.
“View All” access is required to view the certification status of your staff. If you do not have access, please notify your company’s Systems Administrator. If you do have “View All” access, log into My Account > My Profile > My Certifications to search for your staff certifications.
For the most up-to-date information, we recommend users to login to the Certification Portal. Please refer to FAQ above. If your certified staff are not showing, please raise an eRequest with Product: ENT, Criticality: CR9, Service: RPT.
Work faster, smarter and unlock the full power of CargoWise today.
Join the thousands of logistics professionals around the world who are CargoWise Certified.