Trinium TMS is packed with features designed to make your day easier, but some of the most valuable tools are also some of the least talked about.
If you're looking for ways to improve communication, reduce manual work, and streamline customer interactions, here are two built-in features worth exploring.
Did You Know You Can Customize Emails Right Inside Trinium with Email Maintenance?
Every business communicates differently, and your customers, brokers, and drivers don't all need the same information. That's where Email Maintenance comes in.
Rather than relying on generic system-generated emails, Email Maintenance lets you customize the emails Trinium sends directly from the application. From subject lines and email bodies to greetings and signatures, you can tailor communications to fit your business and your customers' expectations.
Why it matters
Whether you're sending:
- Order creation notifications
- Rail billing notifications
- Custom invoices
- Broker rate confirmations
- Other automated notifications
You can ensure every email includes the information that's most important to the recipient. Instead of one-size-fits-all messaging, you can build communications that are specific to individual customers or workflows.
One particularly useful capability is customer-specific invoice emails. If one company places the order, but another company receives the invoice, you can create different email templates, so recipients immediately understand which shipment the invoice relates to. That means fewer questions and greater clarity for everyone involved.
Even better, the redesigned Email Maintenance screen only displays programs that actually support customized emails, making setup much more intuitive than before. And if you don't create a custom template, Trinium simply continues using the default email format; no extra maintenance required.
Did You Know Customers Can Approve Accessorial Charges Directly from an Email?
Waiting for approvals can slow down invoicing and create unnecessary back-and-forth.
The Accessorial Authorization Approval Workflow helps eliminate that delay by allowing customers to approve or deny accessorial charges directly from an email; no login or separate application required.
Here's how it works
When an accessorial charge is created from the Ctrl+E screen, users can send an authorization email to designated customer contacts. Supporting documents can even be attached before sending.
Recipients receive an email containing:
- Key charge information
- An attached authorization report
- Approve and Deny buttons
Once a customer responds, Trinium automatically:
- Updates the approval status
- Records the action in notes and audit history
- Applies hold rules based on your configuration
- Tracks whether the authorization was sent, approved, denied, or remains pending
This provides greater visibility into the approval process while reducing manual follow-up and ensuring that every decision is documented.
Built for real-world workflows
The feature also supports practical business scenarios, including:
- Attaching supporting documentation before requesting approval
- Resending approvals when charges change
- Warning users before modifying an already approved charge
- Maintaining a complete audit trail for approvals and denials
The result is a more streamlined approval process that helps teams move from accessorial review to invoicing with greater confidence.
Hidden Features. Real Benefits.
Sometimes the biggest productivity improvements come from features you didn't know were already available.
Whether you're creating personalized customer communications through Email Maintenance or accelerating approvals with the Accessorial Authorization Approval Workflow, Trinium TMS provides tools that help reduce manual effort, improve visibility, and create a better experience for both your team and your customers.
Have you tried either of these features yet? If not, now might be the perfect time to see how they can simplify your day-to-day operations.