For drayage operators, appointment scheduling at marine terminals is one of the most time-consuming and unpredictable parts of the workflow. Limited appointment windows, high competition for slots, and disconnected systems often force dispatchers and customer service teams into manual, repetitive processes—costing both time and efficiency.
Through integration with CargoWise Landside TMS solutions—Trinium TMS, Profit Tools TMS, and Compcare TMS—Dray Dog brings port appointment scheduling directly into these core systems drayage operators use every day, helping streamline workflows and reduce manual effort.
Turning a manual bottleneck into an automated workflow
At its core, Dray Dog automates the process of securing marine terminal appointments. Instead of dispatchers logging into separate portals, monitoring release times, and racing to secure limited slots, Dray Dog continuously retrieves available appointments and enables automated booking based on predefined parameters.
With this integration, that capability is embedded directly into the TMS, allowing dispatchers and customer service to:
- Receive confirmed appointment details—including reference numbers—directly within the system
- Request and manage appointments without leaving their TMS
- Automatically secure slots based on operational needs (e.g., number of trucks, preferred time windows)
This eliminates the need for duplicate data entry and reduces the risk of missed or delayed bookings.
Real-time synchronization across operations
One of the most significant advantages of this integration is the bi-directional data flow between Dray Dog and the TMS. Appointment data is:
- Pushed out from the TMS to initiate scheduling
- Pulled back in once confirmed, updating loads and dispatch plans in real time
This ensures that all stakeholders—from dispatch to drivers—are working from the same up-to-date information.
Appointment details also flow downstream to driver-facing applications, such as Trinium’s MC3 and Driver Mobile App, helping ensure that drivers have visibility into schedules without additional communication overhead.
Improving productivity for dispatch and customer service teams
Appointment scheduling is typically handled by dispatchers or customer service representatives—roles already operating under tight timelines. By automating one of their most repetitive and time-sensitive tasks, the Dray Dog integration delivers immediate productivity gains.
Key benefits include:
- Reduced manual effort spent refreshing port systems and booking slots
- Faster turnaround times with fewer errors for securing appointments
- More time to focus on exception management and customer service
- Improved customer satisfaction in securing valuable appointment slots
The result is a more streamlined operation that can handle higher volumes with faster, more accurate port appointments.
Built into the systems you already trust
Unlike standalone tools that require additional workflows, this integration is fully embedded within Trinium TMS, Profit Tools TMS, and Compcare TMS—solutions that drayage operators have relied on for years to manage their operations. By extending these systems with automated appointment scheduling, customers gain new efficiencies without disrupting existing processes.
A proven impact in the field
“The Trinium TMS–Dray Dog integration has enabled us to automate the appointment scheduling process at the marine terminals in LA and Long Beach, saving time and money and improving our service levels to our customers, while booking earlier appointments which reduces supply chain lag,” said Mark Rabens, Sr. Vice President of Transportation at Custom Goods & Quik Pick Express.
Expanding the value of connected operations
This integration reflects a broader focus on connecting critical workflows across the drayage lifecycle—reducing friction, improving visibility, and enabling teams to operate more efficiently within a single system.
By bringing Dray Dog’s automated scheduling capabilities into CargoWise Landside TMS solutions, drayage operators can move faster, reduce manual workload, and operate with greater confidence in an increasingly competitive environment.
“We’ve had a strong partnership with Dray Dog for quite some time, and it’s been exciting to see the value this integration continues to deliver for our customers,” said Dennis Lane, Head of Revenue for CargoWise Landside. “Together, we’re supporting dozens of common customers, helping them streamline appointment scheduling. We value the collaboration and look forward to continuing to expand our work with Dray Dog to bring even greater efficiency to drayage operators in new markets across the country.”